📑 Table of Contents
1. Collection, Use, and Disclosure of Personal Information
"Personal Information" means information that identifies, relates to, describes, or could reasonably be linked with you. We collect this information directly from you, through technology, and from service professionals and business partners.
| Personal Information Category | How We Use It | Who We Disclose To |
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Identifiers & Contact Information
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Commercial Information
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Internet Activity
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Geolocation Data
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Professional Information
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Additional Disclosures: We may also use and disclose Personal Information to comply with legal requirements, respond to law enforcement requests, protect rights and interests, resolve disputes, or in connection with business transfers such as mergers or acquisitions.
3. Information From or About Other Parties
📤 Information You Provide About Others
Referrals
If you refer a friend, we collect their name and email to send a one-time invitation. We don't use this information for other marketing without consent.
Ratings & Reviews
When you rate a professional, we may display your first name, last initial, neighborhood, and review. Professionals may use reviews in their marketing.
📥 Information From Third Parties
Third-Party Sites
Our Services may link to third-party sites. We're not responsible for their privacy practices. Please review their privacy policies separately.
Booking Partners
If you book through a partner, they may share your booking information with us to fulfill your service request.
Note: We may supplement information we collect with data from third parties to better serve you.
4. Communications
📞 Message Interception
When you contact service professionals through Serviceam:
- We mask your phone number for privacy
- We may store call data (date, time, phone numbers)
- Text message content may be stored
- This helps us provide customer support and resolve disputes
📱 SMS Text Messaging
By using our Services, you consent to receive communications including text messages, calls, and push notifications.
Types of Messages:
- • Operational & account updates
- • Service confirmations
- • Promotional offers
- • Service professional communications
Your Choices:
- • Reply STOP to opt out of texts
- • Note: Opting out may impact service functionality
- • Standard carrier rates apply
Privacy Commitment: We do not share mobile information for third-party marketing. Your opt-in consent is never shared.
5. Information Retention
We retain personal information for as long as necessary for the purposes described in this Policy, including:
📅 Retention Periods
- ✓ As needed to manage operations and relationships
- ✓ To fulfill disclosed purposes compatible with collection context
- ✓ To protect rights or property as required by law
🗑️ Disposal
When information is no longer needed for these purposes, we securely delete or anonymize it.
Note: For multiple purposes, we retain until the latest purpose expires.
6. Targeted Advertising, Sales, and Sharing
🎯 Targeted Advertising
We may share personal information for targeted advertising purposes, which may be considered "sales" or "sharing" under certain privacy laws.
| Information Shared | Purpose | Third Parties |
|---|---|---|
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• Identifiers
• Internet activity • Geolocation data • Inferences |
• Show relevant ads
• Marketing analytics • Performance measurement |
• Advertising networks
• Analytics vendors • Social media platforms |
🚫 Your Opt-Out Rights
Opt-Out Methods:
- • Click "Do Not Sell or Share My Personal Information" link in footer
- • Use Global Privacy Control browser signal
- • Contact us directly
Important Notes:
- • We don't knowingly sell/share data of users under 16
- • Opting out may affect ad relevance
- • Some data sharing is necessary for service operation
Financial Incentives: We may offer discounts for providing information. Value of data is equivalent to program costs. Participation is optional.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information.
Right to Delete
Request deletion of personal information we've collected, subject to legal exceptions.
Right to Opt-Out
Opt out of targeted advertising, sales, or profiling.
Right to Know
Request details about personal information we collect and share.
Right to Correct
Request correction of inaccurate personal information.
Non-Discrimination
Exercise rights without discriminatory treatment.
Right to Appeal
Appeal decisions about your privacy requests.
How to Exercise Your Rights
📧 Submit a Request:
Email privacy@serviceam.com with your email address used with Serviceam.
🔒 Verification Process:
We'll verify your identity before processing requests. Authorized agents must provide proof of authorization.
⏱️ Response Time:
We aim to respond within 45 days. No fee for reasonable requests; excessive requests may incur charges.
California Shine the Light Law
California residents may request information about personal information sharing for direct marketing purposes.
Email privacy@serviceam.com with "California Shine the Light Request" in the subject line.
8. Sweepstakes, Contests, and Promotions
We may occasionally run promotions that require personal information to enter.
Important: Participation means you agree to official rules, which may include allowing use of your name, voice, or likeness in promotion-related marketing.
Personal information may be disclosed in connection with promotion administration, winner selection, and as required by law.
9. Children's Privacy
🚫 Our Services are not intended for children under 16.
We do not knowingly collect information from anyone under 16 years of age.
If you believe we have collected information from a child under 16, please contact us immediately at privacy@serviceam.com .
🌐 International Visitors
Serviceam operates in the United States. By using our Services, you understand that information may be transferred to the U.S., which may have different data protection laws.
We take measures to protect your information in accordance with this Policy, regardless of where it's processed.
🔒 Security
We implement reasonable security measures to protect your personal information.
- ✓ Technical, administrative, and physical safeguards
- ✓ Secure logout recommendations
- ✓ Regular security assessments
Note: No security system is impenetrable. We cannot guarantee absolute security but we strive to protect your information.
📞 Contact Us
Questions about this Policy? We're here to help.
Email:
privacy@serviceam.comMailing Address:
Serviceam, Inc.
Attn: Privacy Officer
[Your Business Address]
[City, State, ZIP]
Marketing Opt-Out:
Click "unsubscribe" in emails or email us to opt out of marketing communications.
🔄 Changes to This Policy
We may update this Policy periodically to reflect changes in our practices or legal requirements.
How We Notify You:
- • Updated "Last Updated" date at top of Policy
- • Post changes on this page
- • Material changes include prominent notice
Your Responsibility: Please review this Policy periodically. Continued use of Services after changes means you accept the updated Policy.
Current Version: This Policy was last updated on [Current Date].